Refunds & Return Policy

Last Updated: August 8, 2023

At the massageguncy we want you to be completely satisfied with your purchase from We understand that there may be instances where you need to return a product. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please read this policy carefully to ensure a smooth experience.

1. Return Policy

We offer a 15-day return policy for all eligible products purchased from our website. To be eligible for a return, the following conditions must be met:

  • The request for a return is initiated within 15 days from the date of purchase.
  • The product is in its original packaging, unused, and in the same condition as when you received it.
  • The product is not part of any final sale, clearance, or promotional offer that has specific return policies.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Send an email to [email protected] with the subject line “Return Request.”
  • In your email, provide your order details, including order number and purchase date.
  • Clearly explain the reason for your return and any relevant details.

3. Return Process

Once we receive your return request, our customer support team will review the details provided. If your return is eligible and approved, we will provide you with instructions on how to proceed with the return. You may be asked to return the product to us.

4. Refund Process

Upon receiving the returned product and verifying its condition, we will process your refund to the original payment method used for the purchase. Refunds will be processed within 7 business days from the date we receive the returned product.

5. Fees and Costs

There are no additional fees for processing a return. However, you will be responsible for any costs associated with shipping the returned product back to us.

6. Contact Us

If you have any questions or concerns regarding the returns and refunds process, please feel free to contact our customer support team:

Email: [email protected] Address: Stadiou 57 Aglantzia, Nicosia Cyprus 2103

7. Fair Usage

Our Refunds and Returns Policy is designed to be fair for both our customers and our business. We strive to provide high-quality massage and beauty products, and we are here to assist you with any issues you may encounter.

By using our products and making a purchase, you acknowledge that you have read, understood, and agreed to the terms of this Refunds and Returns Policy.

This Refunds and Returns Policy is in compliance with our commitment to providing a transparent and user-friendly shopping experience, as of the last update date.

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